FAQ's
Frequently Asked Questions (FAQs)
Welcome to the Lucky Mini Mart FAQ page. Here you'll find answers to the most common questions about shopping with us.
🛍️ Ordering
Q: Do I need an account to place an order?
No, you can check out as a guest. However, creating an account makes it easier to track your orders and manage your information.
Q: Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we’ll do our best to help. Contact us immediately at alifanoah578@gmail.com or call (413) 301-1332.
🚚 Shipping & Delivery
Q: How long does shipping take?
Standard shipping takes 3–7 business days, and expedited options are available at checkout.
Q: Do you offer local pickup?
Yes! You can pick up your order at our store located at:
604 Page Boulevard, Springfield, MA 01104
We’ll email you when it’s ready for pickup.
Q: Do you ship internationally?
Not at this time. We currently ship within the United States only.
📦 Returns & Refunds
Q: What is your return policy?
You can return most items within 14 days of delivery if they are unused and in original packaging. See our Refund Policy for full details.
Q: How do I request a return or exchange?
Email us at alifanoah578@gmail.com with your order number and the reason for return. We’ll guide you through the process.
💳 Payments
Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options offered at checkout.
Q: Is it safe to shop on your website?
Yes. Our website is powered by Shopify and uses secure encryption to protect your personal and payment information.
🏪 Store Info
Q: Where are you located?
Our physical store is at:
Lucky Mini Mart
604 Page Boulevard
Springfield, MA 01104
Q: What are your store hours?
Monday–Saturday: 9:00 AM – 8:00 PM
Sunday: Closed
❓Still Have Questions?
We're here to help!
📧 Email: alifanoah578@gmail.com
📞 Call: (413) 301-1332